GENERAL OVERVIEW AND LIST OF SERVICES

Eurocaller will allow you to review in detail the statistics of incoming calls to the call center and take advantage of the newly introduced latest digital telephone services. Also, Eurocaller has API support. It is a system that is easy to manage and integrate with your business activities.

EASY TO USE CONTROL PANEL

LIVE MONITORING

STATISTICS OF OPERATORS

CONNECTING TO ACTIVE CALLS

SPY: The administrator has the ability to join an active call in silent mode and listen to the operator's conversation. Whisper: The administrator has the ability to join the call, and only the operator can hear his voice. Barge: The administrator has the ability to engage in conversation between the operator and the user.

USERS AND PRIVILEGES

The administrator can create additional users as well as open or restrict permissions, for example, to records, statistics, or groups of specific internal numbers.

CALL CATEGORY

Operators have the ability to assign a specific call category and also add a comment.